What is the cancellation policy?Updated a year ago

We require a 4-hour cancellation or appointment adjustment notice for facial treatments and a 24-hour cancellation notice for injectable appointments. 

If you need to cancel or reschedule your appointment, please call our Guest Concierge team at +1 888-477-6199 or email [email protected]. 

Facial appointments canceled outside of our policy will incur a $35 cancellation fee. Injectable appointments canceled outside of our policy will incur a $100 cancellation fee. Thank you for considering other members and our team. We can’t wait to see your face.