Have a non-urgent question? Send our Guest Concierge team an email.

Speak to our Guest Concierge Team. They are available daily from 5am - 8pm PST.

Formula Fig (US)

If your order arrives and the product is incorrect or damaged, please retain the box, packaging materials, and products and reach out to our <a href="mailto:hello@formulafig.com">Guest Concierge team</a> within 24hrs of receiving your order. Incorrect product exchanges will only be accepted on a product that is unopened and unused.

If your order arrives and the product is incorrect or damaged, please retain the box, packaging materials, and products and reach out to our Guest Concierge team within 24hrs of receiving your order. Incorrect product exchanges will only be accepted

What if my order is damaged or incorrect?

Online Order FAQs

How can I book an appointment?

What is the cancellation policy?

If I arrive late, can I still get my treatment?

Do you take walk-ins?

What time do you open?

How far in advance should I book?

How long will my appointment take?

Can I book more than one treatment during a single visit?

My friends want to come with me. Can we book treatments at the same time?

I received a gift card for a specific facial. Can I apply the value to a different treatment instead?

What forms of payments do you take?

When does my credit card get charged?

Why do you require a credit card at the time of booking?

Do I need to tip?

Where are you located?

Do you have parking at your WeHo Fig Bar?

Do you have parking at your Culver Steps Fig Bar?

Are children allowed in the Fig Bar?

Do you have a referral program?

Can we host an event in a Fig Bar?

Fig Bar FAQs

Will I be in a private room?

Will there be any downtime after my treatment?

What if i’ve recently had fillers or a chemical peel?

Can I request a specific Skin Educator or Doctor?

I normally see my Doctor/Dermatologist’s office for cosmetic injectable treatments. How is Fig different?

All Treatments

I've never had a facial before, which one should I book?

How often should I get a facial?

Do I have to take off my makeup or prep for my facial?

What should I avoid before my facial?

What are some contraindications of a high-tech facial?

What is LED light therapy?

What is ionized oxygen?

What is microdermabrasion?

What is radiofrequency?

What is ultrasound?

What is microcurrent?

What is nano-needling?

High-Tech Facials

What is Xeomin®?

How many units of Xeomin will I need?

How long will it take to see Stingers results?

What can I do to minimize bruising?

How long will the bruising last?

Can I get a facial on the same day as my Injectables appointment?

What is Rejuvenate + Plump?

How does the Rejuvenate + Plump treatment work?

How many Rejuvenate + Plump treatments will I need?

Will my Rejuvenate + Plump and Stingers results look natural?

Who is the ideal candidate for Rejuvenate + Plump?

Are the Rejuvenate + Plump results permanent?

What are some common side effects for Rejuvenate + Plump?

Can I keep my makeup on during my Rejuvenate + Plump appointment?

What must I absolutely avoid after my Rejuvenate + Plump treatment?

How long until I see the results from my Rejuvenate + Plump?

How long do the results last with Rejuvenate + Plump?

What is the downtime with Rejuvenate + Plump? Can I go back to work?

Does Rejuvenate + Plump hurt? Is there bruising?

What type of injection technique do you use for Rejuvenate + Plump?

Why do you inject in the temples?

What are marionette lines?

Can I get a facial on the same day as my Rejuvenate + Plump?

Why are treatments for Stingers and Rejuvenate + Plump frequently recommended together?

Do you offer consultations for your Stingers and your Rejuvenate + Plump services?

What is Botox®?

What is Dysport®?

Injectables

Treatment FAQs

How do I sign up for a membership?

How do I know which membership tier is right for me?

Can I change my membership tier?

I'm pregnant. Is there a membership tier that is safe for me?

I have booked a facial, but I also want to become a member. Do I have to sign up before I arrive at the Fig Bar?

Is there a minimum age requirement for memberships?

Which membership tier is suitable for teenagers?

What is the minimum membership commitment?

Can I pause my membership?

How do I discontinue my membership?

What happens if I miss my monthly  facial?

What is the difference between my monthly membership fee and member pricing?

How do I use the Guest Pass that I received as part of my membership?

Can I transfer my membership facials to another guest?

Can I share my membership discount with friends + family?

How does payment work?

What is your Membership policy?

Can I upgrade my monthly facial?

Can I use my membership in both the United States and Canada?

Memberships FAQs

Is everything you sell natural and organic?

I need help selecting the right products for my skin, who can I ask?

Do you offer samples?

How do I know which products to use?

Are there any products that are excluded from sales and discounts?

Skincare FAQs

I received a gift card for a facial. Can I apply the value to other treatments instead?

What if my order is damaged or incorrect?Updated a year ago