Online Order FAQs

We ship across the US + Canada. Here's what you need to know about placing your order.

How can I track my order?

You can track your shipment by clicking on the tracking number provided in your shipment confirmation email. Alternatively, you can Guest Concierge team.

What if my order is damaged or incorrect?

If your order arrives and the product is incorrect or damaged, please retain the box, packaging materials, and products and reach out to our Guest Concierge team within 24hrs of receiving your order. Incorrect product exchanges will only be accepted

Where does Formula Fig ship?

We can ship orders to addresses within the USA and Canada. Note that currently, we do not support PO Box address shipping.

I have changed my mind. How do I update or cancel my order?

To update or cancel your order please reach out to our Guest Concierge Team (+1 888 477 6199) as soon as possible.

How can I return a product I purchased online at formulafig.com?

Returns and refunds can be accepted only if the product is unopened, unused, and with the original packaging intact. Returns and refunds can be requested by email or in-Fig Bar, and must be made within 14 days of purchase/delivery. Please note: no fr