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Skincare FAQs

Answering your questions about clean skincare, hand-picked from brands we love.

Is everything you sell natural and organic?

We love organics and natural products, but this is a tricky term in the skincare industry. Claims like “organic,” “all natural,” or “no harmful chemicals” aren’t regulated by the government. The US continues to let cosmetic companies use toxic

I need help selecting the right products for my skin, who can I ask?

Of course, we love to share skin knowledge and help guests find the right skin products for their skin. If you need any help with your product selection, please reach out to our Guest Concierge Team, or speak to any of our team the next time you are

Do you offer samples?

We do. We will include complimentary samples with every online order. You can also ask your Skin Educator for concern-specific samples during your next facial.

How do I know which products to use?

Your Skin Educator will answer any questions you have and can guide you (if you’d like) into introducing clean skincare into your regime. If you’re looking to invest in clean products, we recommend waiting until after your treatment to learn what’s

Are there any products that are excluded from sales and discounts?

Yes. Vintner's Daughter, Tata Harper, OKOKO Cosmétiques and Gift Cards.

What are your Birthday Sale terms and conditions?

25% discount is a member-exclusive offer. Promotion is valid from April 27th to May 2nd, 2024, while quantities last. Promotion applies to regular-priced products only, online and in Fig Bars. Cannot be applied to previous purchases or combined with